Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998 and GDPR.  Any request for access to notes by a patient, patient’s representative or an outside body will ... [continue] Access to medical records

Complaints and compliments

We want to hear what you have to say. We use complaints and comments from patients to improve the services we provide.  We also conduct an annual patient survey, which you ... [continue] Complaints and compliments

GDPR privacy Policy

Collaborative Working arrangements across North Northumberland General Practice We have been working hard with our primary care network to  ensure that whatever challenges we may face in the coming months we can ... [continue] GDPR privacy Policy

How to register

Please note due to staff shortages there may be a delay of up to 14 working days for a registration to be completed We welcome new patients to our practice. ... [continue] How to register

Named GP

All patients at Gas House Lane Surgery (including children) have now been allocated a named GP who is responsible for patients’ overall care at the practice.  This will have no ... [continue] Named GP

Patient confidentiality

Everyone working in the NHS has a legal duty to maintain the highest level of confidentiality about patient information.  Your medical history is recorded on our computer system and in ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It would help us to run the surgery ... [continue] Patient rights and responsibilities

Practice boundary

Please check before you register to ensure you are inside our practice boundary. 

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

This practice will not tolerate violence or abuse against its staff. In situations where we feel that threatening behaviour has occurred the individual concerned will be informed in writing of ... [continue] Violent or abusive behaviour

What to do when you arrive for your appointment

A polite reminder to patients when arriving at the Surgery for your appointment, please use the self check-in screen as you enter the waiting room, before taking a seat. Our ... [continue] What to do when you arrive for your appointment

Zero Tolerance Policy

Our Staff have the right to be treated with dignity and respect at all times. They should be able to do their jobs without being PHYSICALLY or VERBALLY ABUSED. Most people ... [continue] Zero Tolerance Policy

28 days Prescribing Policy Guidance for patients:

The NHS recognizes that a 28-day repeat prescribing interval makes the best possible balance between patient convenience, good medical practice and minimal drug wastage. The British Medical Association notes that ... [continue] 28 days Prescribing Policy Guidance for patients:

Test Results

Patients having blood and other tests are quite understandably keen to know if there is anything wrong with the tests or not. Various tests take different times to come back: ... [continue] Test Results

New Hay Fever and Allergy Medication Prescribing Rules

Hay Fever And Allergy Medication Changes to local NHS policy on prescribing hay fever medication In line with NHS England and other North East Clinical Commissioning Groups we no longer ... [continue] New Hay Fever and Allergy Medication Prescribing Rules

Fear of Flying Treatment

At Gas House Lane Surgery we do not prescribe Diazepam and other medications for fear of flying on NHS Prescriptions. This is because of lack of evidence for the use ... [continue] Fear of Flying Treatment

Date published: 08/10/2014
Date last updated: 22/10/2014