Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998 and GDPR.  Any request for access to notes by a patient, patient’s representative or an outside body will ... [continue] Access to medical records

Complaints and compliments

We want to hear what you have to say. We use complaints and comments from patients to improve the services we provide.  We also conduct an annual patient survey, which you ... [continue] Complaints and compliments

GDPR privacy Policy

Gas House Lane Surgery Collaborative Working arrangements across North Northumberland General Practice We have been working hard with our primary care network to  ensure that whatever challenges we may face in the ... [continue] GDPR privacy Policy

How to register

We welcome new patients to our practice. Patients can register at the practice if they live within the practice boundary by completing a registration form.  You can ask for a form ... [continue] How to register

Named GP

All patients at Gas House Lane Surgery (including children) have now been allocated a named GP who is responsible for patients’ overall care at the practice.  This will have no ... [continue] Named GP

Patient confidentiality

Everyone working in the NHS has a legal duty to maintain the highest level of confidentiality about patient information.  Your medical history is recorded on our computer system and in ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It would help us to run the surgery ... [continue] Patient rights and responsibilities

Practice boundary

Please check before you register to ensure you are inside our practice boundary. 

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

This practice will not tolerate violence or abuse against its staff. In situations where we feel that threatening behaviour has occurred the individual concerned will be informed in writing of ... [continue] Violent or abusive behaviour

Test Results

Patients having blood and other tests are quite understandably keen to know if there is anything wrong with the tests or not. Various tests take different times to come back: ... [continue] Test Results