The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
Since the FFT was launched in 2013, millions of patients have submitted feedback. It’s used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.
Following a break during the Covid Pandemic we have begun to collate patient feedbcak again to help guide us in continuing to provide a qulaity service to our patients
Click here to take the test yourself.
Below are the most recent results from Gas House Lane Surgery patients about their most recent experiences:
75% of Patients rating their most recent exepereince as either Good, or Very Good
and 76% of Patients saying that they were either Likely, or Very Likely to recommend the Surgery
Patients are also encouraged to leave comments. Some of these are collated below:
“Appointment was on time. Doctor was extremely helpful and informative. Put me at my ease.”
“Lady on reception I spoke to was really helpful, she really tried her best to speak with a Dr and appointment was arranged, as I was very concerned”
“Friendly and professional staff. The practice is well organised”
“Been with the practice a long time, have confidence particularly in my GP Dr Evans.”
“Helpful but polite staff. Nothing is too much bother and also do what they say they will.”
“We have been with the practice since 2006 and found the service excellent”
“Kind caring very efficient . Great reception team excellent pharmacy. Nursing team are very approachable. The best Surgery ever.”
“Waited 15 minutes over scheduled appointment time.”
“Very good medical care, good appointment system and lovely clean modern practice.”
“We have had excellent service at all times, especially throughout lockdown, all regular monitoring continued. It has always been easy to talk to someone and if necessary get a face to face appointments.”
“It looks like the practice can’t cope with its current demand. Two weeks for a GP appointment- really?”
“I was impressed by the response and know of people in Morpeth dissatisfied with the support offered by other surgeries.”
“Staff on reception really helpful. Caroline the pharmacist is such a lovely lady very caring. Always polite, friendly, and has time to speak to you.”
“I have always experienced great care and I have been with the practice for nearly fifty years.”
“It was easy to get an appointment and to get through to speak to someone on the phone. Waiting area was not busy and it was easy to get parked and get a chair in the waiting area.”